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We provide to our client the ability to develop a customized multifunctional, self-service, website to meet the following needs:
• To improve communications with members (e.g. advise of changes to benefit plans, notification of open enrollment, etc.).
• To provide members with quick, easy, secure access to their data (e.g. work history, processed medical claims, pension statements).
• To provide access for service providers (e.g. physicians, hospitals, medical professionals).
• To provide online open enrollment as well as changes in enrollment.
• To reduce the use of paper forms by providing online forms.
• To provide a repository for all Trust related documents for easy and quick reference by Trustees.
• To provide a secure “portal” for Trustees, where confidential information and documents can be shared and archived.
• To reduce calls to the front office. Some of the key customized website features include:
• A secure, interactive website containing participant specific information obtained directly from benefit applications, e.g. APEX, ATLAS.
• Members can view eligibility, work history, dependent data, defined contribution history and balances, pension statements, claim history, EOB’s on demand, vacation balances, HRA balances, etc.
• Interactive electronic forms.
• Access to published data for Trust authorized professionals including, providers, actuaries, accountants, Trustees, etc.
• Sophisticated online benefit enrollment.
• Single Sign On (SSO) to other vendor/partner websites.
• Content Management System to enable easy and frequent website information updates.
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