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We provide to our client the ability to develop a customized multifunctional, self-service, website to meet the following needs: - To improve communications with members (e.g. advise of changes to benefit plans, notification of open enrollment, etc.)
- To provide members with quick, easy, secure access to their data (e.g. work history, processed medical claims, pension statements).
- To provide access for service providers (e.g. physicians, hospitals, medical professionals).
- To provide online open enrollment as well as changes in enrollment.
- To reduce the use of paper forms by providing online forms.
- To provide a repository for all Trust related documents for easy and quick reference by Trustees.
- To provide a secure “portal” for Trustees, where confidential information and documents can be shared and archived.
- To reduce calls to the front office.
Some of the key customized website features include: - A secure, interactive website containing participant specific information obtained directly from benefit applications, e.g. APEX, ATLAS.
- Members can view eligibility, work history, dependent data, defined contribution history and balances, pension statements, claim history, EOB’s on demand, vacation balances, HRA balances, etc.
- Interactive electronic forms.
Access to published data for Trust authorized professionals including, providers, actuaries, accountants, Trustees, etc. - Sophisticated online benefit enrollment.
- Single Sign On (SSO) to other vendor/partner websites.
- Content Management System to enable easy and frequent website information updates.
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