Services

Knowledge of the Business

We combine national resources with a local presence. We are the largest Taft-Hartley third-party administrator in the United States, serving participants through 25 offices nationwide. It’s not how big we are that matters, though—it’s our resources. The investments we’ve made in research and development to create our systems are beyond the reach of most regional TPAs.

Every plan is unique and demands a personalized approach. Each of our offices—staffed with experienced and highly trained professionals—is focused on serving clients locally. We bring all the advantages of a national organization without any of the red tape and politics of a central office. This gives each of our offices the autonomy to offer a transparent fee structure and the flexibility to manage your plan the right way.

Meeting the Need

Zenith Administrators provides benefit administrative services for multi-employer, single employer and public employer benefit plans. Our experienced staff is knowledgeable in the complexities of health claim processing, pension and retirement administration, managed care, COBRA administration, eligibility accounting, and flexible spending accounts, supported by a large team of expert benefit information system professionals. We are experienced in virtually every aspect of benefit plan management.

Focus on Top-Quality Customer Service

Our clients select us for many reasons and stay with us because of our commitment to service. The depth of the employee and system resources available within the Zenith organization supports this commitment and encompasses the full range of benefit administrative services. In fact, we didn't just want to tell you our customer service is the best, we have the survey to prove it.

Zenith commissioned GMA Research to develop a TPA specific call center survey of 1,800 members across the U.S. that had a recent Zenith customer call center service experience. "Zenith call center operators are in a customer centric area and ranked higher than the national index in terms of dealing with people -- considering that people may be calling when they are dealing with a high stress event such as a medical emergency, the loss of a job, or the death of a loved one, these results are outstanding,” says Don Morgan, who managed the survey for GMA Research, one of the largest independent market research firms in the U.S. “The survey showed that Zenith customer service reps have empathy, they are problem solvers, friendly and very knowledgeable; the training that they received shows that they are doing an amazing job,” he said.

Website Services

Zenith Administrators provides the internet functionality for its clients and their fund participants, and we can build custom websites for our clients. If you are interested in more information on our web services, please contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it .